We get email alerts when a link is down that tell us which device is having a problem.' 'Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day.' It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications.' 'The most valuable feature is alerting. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm.' 'The role-based dashboards provide data points and charts and topology diagrams in a single window. So, if any issue happens, we get an SMS and WhatsApp of the report.

The whole IT process has been automated, such as trying to map all the users and the escalation process.

All systems of Everest IMS work perfectly.' 'The backup, restore, and comparison features are all good.' 'The feature that I like the most and the best part is the customization.' 'We use the solution to automatically trigger processes to help us resolve issues. After the initial configuration, you don't have to tweak it much. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support.' 'It is a stable product. 'Our response time is within 30 minutes for any support.

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